The Service

What is the service?

We provide you with a regular (weekly or every other week) delivery of fresh organic fruits and veggies, right to your home or office.

  • -You choose a box for your regular delivery and decide how often you want to receive it.
  • - We'll select a menu for each box type and post it on the site on Fridays. We’ll send -you an email telling you what we've got for you.
  • -You can then change your menu and add extra items over the weekend.
  • -We order finalize your order, make our routes, and charge your card on Monday.  
  • -We deliver your produce in an insulated cool box on Tuesday, Wednesday or Thursday.
  • -You enjoy the wonderful taste of fresh, healthy food all week long!

It’s that easy – plus it’s also good for you and your family, saves you a trip to the store, and supports hard-working organic farmers!


What are the box options?

We have several options, designed to suit every home.

  1. 1. The Fruit Fresh box gives you gloriously tasty fruit to snack on throughout the week – plenty for a small family.
  2. 2. If you like to cook frequently, then the Vegetable Fresh box is for you.
  3. 3. If you love to make smoothie and/or fresh juice then the Juicing Box is perfect
  4. 3. The Standard Fruit and Veggie box is ideal for small families who only cook occasionally or single people who like to cook every night.
  5. 4. For larger families (or extra hungry people!), the Large Fruit and Veggie box will feed you for the whole week! The large box also offers you the most bang for your buck.


Is a weekly or a bi-weekly delivery better?

It all depends how much produce you use and how often you cook. We generally recommend getting weekly deliveries so that the food is always as fresh as possible, but that doesn’t suit everyone’s lifestyle. You can always change this along the way! 


Do I have to commit to a certain amount of deliveries?

Nope. Try us once, try us twice or become a lifelong customer. Of course, we prefer the latter and think you will too, but we embrace all walks of life including those with commitment phobias.  We don’t mind earning your love! J


Can I just get a one time delivery?

Well, you could, if you just make a first order and then cancelthe account after your delivery.  Our service is all about providing you with regular deliveries. You can always adjust your delivery schedule if a delivery every two weeks is more than you need, or if you’re away and won’t be around to take your delivery.


Can I just buy single items as I need them?

Sorry, we don’t offer that service – it’s not cost effective for either of us to deliver just a few items.


Do you have a store I can visit?

No, sorry. We’re an online-only outfit. Delivering direct from the farmers to your door keeps our costs down and pass those savings on to you!

 

Deliveries & schedules

How often do you deliver?

You can choose whether you want a delivery every week or every two weeks. You can adjust your schedule any time you need if that's not convenient - if you're going to be away, or you're not using produce as fast as you thought. Deliveries are on Tuesdays, Wednesdays and Thursdays depending on your area.

 

Where can you deliver to?

We’ll deliver to your home, workplace or treehouse – whichever is most convenient for you! Just tell us where, and we'll be there!

 

What if you need a gate code to access my home?

Please give us any special instructions we need in your special delivery section on your account – let us know if your dog is friendly or your cat is scary too! Here is a short video tutorial showing you how to update your special delivery instructions.

 


Do I have to be home to accept a delivery?

Nope. We’ll leave your box outside your house if you’re not home.

 

Where will you leave my box?

We’ll leave it wherever you want – front porch, back door, or wherever. Just leave us instructions.

 

If I'm at work, will my produce be okay until I get home?

Absolutely. We package everything inside an insulated box with an ice pack, so your produce will stay fresh all day, even in Florida weather!

 

What do I do if I’m going to be out of town when I am scheduled for a delivery?

You can simply skip or reschedule a delivery if you’re not going to be around, please do so by Sunday night at midnight prior to your scheduled delivery.

 

Can I change my delivery day?

Sorry, we only deliver to each city on a specified day each week. All deliveries are made on Tuesdays, Wednesdays or Thursdays.

 

What time do you deliver?

Deliveries usually start at 7am, and we’re usually finished by about 7pm, depending on traffic and how many stops each driver has to make.

 

Can I pick a delivery time?

If your delivery has to be within a certain time (for example, we’re delivering to your office and it needs to be in business hours, or we need to deliver to your home before you go to work), please let us know and we’ll do our best. However, we can’t guarantee a specific time.

 

What is the deadline for changes to my schedule?

Schedule changes, delivery skips, box contents swaps must all be done by Sunday night at midnight.

 

What if I missed the deadline?

As a general rule, once the deadline has passed your order is locked in as is. However, we are able to make the occasional exception to this rule if we have not yet billed your order, or put you on a route. Merely shoot us an email or call us up and we will see what we can do.

 

How do I make changes to my schedule?

You may do so in your account by clicking on settings> your schedule. Alternatively you can just email us at [email protected] and let us know what schedule changes you would like.  

 

Your order

When is the weekly menu posted?

We normally aim to post the menu for each of the different boxes on Fridays. However, it sometimes takes a little longer to get all the info from suppliers on what’s available, so some weeks menus may not appear until Saturdays.

 

Can I change my box type?

Of course! Go to your Account Info and change your box type. If your order is currently open, it'll take effect right away. If you don't have an open order, it'll take effect with the next delivery. Here is a short video tutorial showing you how to change your box type.

 

Can I change what’s in my box?

Absolutely! You can switch out items you don’t want and substitute them for other things, or add new items from our shop.

 

When can I make changes to my order?

You can make changes from when we open the orders, usually on Fridays, until we close the orders. That’s officially Sunday night at midnight, but in practice, it’s usually first thing Monday morning when we get in.

 

How do I swap something out that I don’t want?

Very easily. Once the order is open you log into your account and click on the picture of what you do not want. The website will give you options of what you are able to swap it out for. Here is video tutorial of how to make swaps.

 

Can I add extra items to my box?

Yes! You can pick anything in our shop and add it to your order. Here is a short video tutorial showing you how.

 

What else do you sell?

In addition to an ever-changing selection of seasonal fruits and veggies, we have local meat, eggs, honey, rice, pasta, coffee, spices, and much, much more!

 

What if there are things I don’t like?

If there’s produce you don’t like, are allergic to, or simply don’t want, you can tag them in your Favorite Produce section as “disliked”. We’ll make sure to exclude them from your box and substitute something else!

 

What if there are damaged or missing items?

Sadly, although we do our best, we are human and occasionally items do sometimes get damaged or put in the wrong boxes. If something’s not to your satisfaction or missing, let us know right away because we want to make it right with you! We’ll either credit you or add extra items to your next delivery to make up.

 

Why didn’t I get the items I ordered?

Well, it could have been an error on our part when we were packing, or our delivery may have been short. Sometimes the produce isn’t entirely up to standard when it arrives, so we don’t send items out to you that we’re not happy with. We do our best to substitute items if we don't have what you wanted, or else we'll credit your account. If an item was replaced or substituted we generally include a note to let you know or send you an email. As always, if you are unhappy with the swap/ credit just “lettuce” know and we will do our best to make amends.

 

Why are there things in my box I didn’t order?

If we run out of an item, we will normally put in something else instead so you don’t miss out. Or maybe you got lucky and one of our warehouse staff randomly decided to give you a freebie!

 

Why do my potatoes have dirt on them?

Yes, we have been asked this question enough times it gets a place on the FAQ! Potatoes grow in the dirt, they store better with the dirt on them. Wash them before cooking.

How can I help to keep my produce as fresh as possible?

That Florida sun can get pretty hot, so we need your help to keep your produce at it's freshest. We deliver your produce in an insulated liner and we also include ice packs in any frozen items you may order. That's our part, but we need your help too. It's the little things that help... leave out a cooler large enough to fit the box, or even tell us to leave it in a shady spot. Ideally, if you can arrange to have the delivery taken in as soon as possible, it will help keep your produce in tip top shape.

Billing, payments & admin

Why do you need my credit card even if I’ve bought a Groupon/ Living Social?

We offer a regular delivery service, so we need your credit card to set up your account. The Groupon covers the cost of your first delivery. If you only want a single delivery from your Groupon, then you will need to close your account after your first delivery.

 

Can I pay the driver directly?

No, our drivers aren’t allowed to accept payment from you.

 

Should I tip the driver?

Nope. However, you would totally make their day if you randomly left a bottle of water or a little note to say hey!

 

When will I get charged?

We charge your card on Monday each week.

 

I got an email saying there was a problem with my payment – what do I do?

It's usually due to the card details being incorrect - most of the time the card has expired, or if you've moved recently, the address you entered may not match what's on file. Update your card details on the site in your Account Settings and let us know so we can re-run the charge. At 10:30am on Mondays we re-run any failed charges. If the card does not go through and we have not heard from you we cancel your order remove you from our routes for the week.

 

I’m having financial issues or I am waiting on a new card – what do I do?

Contact us and tell us what’s going on. We’re understanding people, and we know things can sometimes get rough. We’ll be happy to work something out with you.

 

How do I change my contact details?

You can change your address, email address, phone number etc in your Account Settings.

 

How do I cancel my service?

Oh noes! Don’t leave us! Did we do something wrong? If you just want to take a break, you can always just skip a few deliveries. But if you really want to cancel, click the link at the foot of your Account Info page.

 

How do I restart my service?

We knew you loved us really! Just log into the site and your account will be reactivated immediately.

 

How do I opt out of the weekly newsletter?

There’s an unsubscribe link at the bottom of the newsletter. Remember, if you don’t get the newsletter, you won’t get a reminder when your order is open or what's in the menu, so you’ll have to remember to log in and make any changes you need.

 

Coops & referrals

What’s a coop and how do I join one?

Coops (short for co-operatives) are groups of people who all get their deliveries to the same place. This reduce the number of stops we have to make, so we’ll give you a discount on your order. You can join any public coop, or you may be invited to join an existing private coop. Joining a coop costs absolutely nothing.

 

How do I start a coop?

First, find a bunch of friends, work colleagues or neighbors who want to receive organic produce. You need at least four to make it worthwhile and start getting discounts. Then decide where you want your produce delivered – pick one person’s house or office. Choose somewhere convenient for everyone! Then go to your account and click Start a Coop. You can set your coop to be public (in which case anyone can join) or private (in which case only people you invite can join). Setting up a coop doesn’t cost anything!

 

How do I introduce my friend / neighbor / family member to Space Girl?

Just tell them to give us your name when they sign up. We’ll give you $10 for each person who becomes a regular customer – and there are no limits, so bring all your friends and family!

 

When will you process the credit for my referral?

We’ll give you the credit after they’ve paid for their second delivery.

 

Do you offer gift cards?

Yes we do – contact us and we’ll sort it out for you!

 

Packaging

 I forgot to leave my packaging out – what happens now?

No problem. Just leave it out on your next delivery.  We love to reduce, reuse and recycle! 

 

I’m closing my account – how do I get the last box back to you?

The box is yours to keep. We do not make special stops only to pick up boxes. Therefore, if you cancel your account the boxes you have are yours to keep.

 

Our produce

How do you decide what’s in each week’s menu?

We look and see what’s available from our suppliers and try to create an interesting mix of fresh fruits and veggies at an affordable price. We start with items that are available locally and then build the menu from there. Our menu changes with the seasons, so we can't always guarantee what we're going to have each week until we actually put the order in. Unlike chemically induced farming, we're often at the mercy of the weather and the harvests!

 

Where do you get your produce from?

We do our best to source as much produce as possible from the very best organic farms in Florida. Almost all our produce comes from the USA, and we aim to minimize the miles it has to travel to reach you.

 

Why don't you just use local farms?

In order to offer the wide variety of produce we want to offer, we have to buy our food from a range of farms in many different places. Florida just doesn't have the right climate for everything. We get as much as we can from local farms, and we do what we can to support the local economy and the local community. We also make sure that all the produce we offer is certified organic, and just because we can find an item locally, doesn't mean that item is certified organic.

 

How do you know your produce is all organic?

In addition to the USDA certified organic label, which ALL of the produce we sell has, we randomly spot test our produce. We send in cases to the Florida Department of Agriculture and they test for any sort of chemical residues. So far we have never had anyone fail inspection. Although, we have had a few farms politely refuse to sell to us when they find out we spot test. Note that our eggs and meat are NOT certified organic, but we can promise you they're excellent and the farm is within driving distance of all our customers so you are welcome to visit them at any time and see for yourself!

 

Is your produce GMO-free as well as organic?

Yes. To be certified organic, food must be GMO-free.

 

Other

 Why do you ask for all sorts of weird items to be left outside?

We collect useful things for people in need – just simple little things like toothbrushes or shampoo or soap, which we donate to the homeless. We know it’s not always convenient for you to drive to the shelter to donate, say, one toothbrush.  Instead, you can leave them for our drivers and we’ll take them to the charity on your behalf. Some weeks we get well over a hundred items donated by our customers!

 

What in the world do I do with this vegetable I’ve never used before?

Have fun and experiment! Our blog has loads of exciting recipes you can try out, or just Google for recipes.

 

Can I contribute to the blog?

Yes! We’d love it! We want your stories, your recipes, your suggestions, your pictures and more! And we’ll give free food to anyone whose contributions we feature on the blog. Contact [email protected] with your ideas!




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